What's new
Product updates, newest first.
July 2026 — Custom tracking, patient links & clearer billing rules
New: Choose which measures your patients track (Settings → What your patients track) — it changes their app instantly. Every patient now has a ready-made app link + setup code and a separate caregiver link, found in the patient's profile. And we rewrote the billing guidance to be crystal clear: logging your time is what bills — Acknowledge just clears the flag. See "What makes it billable."
Earlier July 2026 — Billing, notifications, reports & enrollment
Added the Billing view (automatic RPM codes + one-click report), a notifications bell, a Reports view (adherence, revenue, panel status), patient enrollment & discharge, and clinical notes. Trend charts now mark every reading.
Earlier — Triage dashboard launched
The agency panel: whole-panel view, critical-first sorting, per-patient weight & BP trends, search/filter/sort, and RPM device-day tracking.
Your daily 5 minutes
- Open the dashboard and sign in. You land on Today's panel.
- Look who's flagged. Patients sort worst-first, each with a reason like "Weight up 4 lb in 3 days." The 🔔 bell shows the count.
- Click the patient to see their weight & blood-pressure trends and why they flagged.
- Act per your protocol — call, adjust, escalate. You're the clinician; Heart Helper just pointed you to the right person.
- Log your time. Tap + Time and + Note for what you did. This is the part that bills. Then tap ✓ Acknowledge to clear the flag off your list.
Stable patients need nothing from you. Don't go looking for work the app already cleared.
What makes it billable — the whole rule
To bill a patient for the month, three things must be true. Keep it this simple:
| # | What has to happen | Who does it |
|---|---|---|
| 1 | Order + consent on file — the doctor ordered RPM and the patient said yes. | Done once, at enroll |
| 2 | 16 days of device readings in the month. | The device — patient just uses it |
| 3 | 20 minutes of your time that month, including at least one live talk with the patient (call, video, or two-way message). Log it with + Time. | You |
So each month, per patient, ask yourself: Did I actually talk with them, and did I log my minutes? If yes, you're compliant and billable. If you only clicked Acknowledge, you are not billable yet.
Enrolling a patient
- Tap + Add patient at the top of the panel.
- Enter name, condition, MRN, the ordering provider, and the RPM consent date (both are needed to bill).
- Assign their device by its serial number so readings route to this patient.
- Hand or ship them the device. Once they use it, readings appear automatically.
Devices & setup
Heart Helper works with cellular monitoring devices — the kind with a SIM card built in.
| Type | What the patient does |
|---|---|
| Cellular scale / BP cuff | Turn it on once, then just use it. It sends readings over LTE. |
| Cellular hub + Bluetooth devices | Plug the little hub in near where they weigh in; devices connect to it automatically. |
We avoid Bluetooth-only devices (they need a phone) so your patients never have to fumble with technology.
Month-end billing
- Open Billing in the side menu. Each patient shows the codes they qualify for and the estimated amount.
- Tap ⭳ Download billing report and hand the CSV to your biller.
What counts: only device-transmitted readings count toward RPM device codes (99454 needs 16+ days; 99445 needs 2–15). Your logged clinical time drives 99457 (20 min), 99458 (+20), and 99470 (10 min). Manual entries don't count toward billing.
FAQ
A patient's readings stopped coming in — what do I do?
They'll flag as "no readings in X days." Call to check the device is on/plugged in. Cellular devices need a cell signal; if their area is poor, a hub near a window helps.
Do patients need internet or a smartphone?
No. Cellular devices carry their own connection. That's the point.
What if a patient reports a serious symptom?
Follow your agency's clinical protocol. Heart Helper surfaces the signal early; the clinical decision is always yours.
Does manual entry count for billing?
No — only auto-transmitted device readings count toward RPM device codes. Manual entries are recorded but flagged separately.
Who can see a patient's data?
Only your agency's authorized staff. Data is scoped to your agency and no other.